Sales Policies

 

ARTWORK INFORMATION

When supplied artwork does not meet factory’s requirements, or clean – up, revisions or changes to artwork are requested,

an art charge of $45 ( G ) per hour. will apply and add one additional day of production time Artwork can be single or multicolor

with gradients and  halftones, but must be high resolution. Very fine and intricate details maynot be clearly reproduced.

Artwork should be submitted in an EPS or PDF format at 300 DPI or better.

Tip: If you don't have vector files, send us the highest resolution images possible. 300+ dpi helps ensure a quality imprint

       and faster processing.

Preferred artwork types

  • Ai or EPS (Adobe Illustrator)
  • PDF (Adobe Acrobat)

Size of Artwork

Indicate if supplied artwork  is “to size" if not to size indicate at What Percentage it should be used or what the finish size should be.

Factory will enlarge or reduce artwork at no charge. When maximum imprint area is requested, or percentage is not specified,

Factory will use its best judgment to achieve an attractive imprint and may reduce or enlarge artwork

Personalization and variable data printing :  Not available

Font Information

Convert text to paths, curves and outlines ( text that becomes an object and can no longer be edited as text )

If this is not possible, send in PC compatible screen and printer fonts used only for the job submitted.

The smallest font size that can be clearly reproduced is 8 pt in Sans serif or 12 pt in serif fonts. Scriptfonts must be at least 12 pt.

PROOFS

Art proofs :

Proofs are sent by fax or email only when requested on the purchase order

Proofs will be sent within 48 hours upon receipt of the complete order and usable artwork.

Order will remain on HOLD until receipt of the complete order including proof approval.

No charge for the first proof . Additional proofs $20 (G) per proof.

Pre – Production proofs :

Proofs are sent only when requested on the purchase order.

Order will remain on HOLD  until receipt of the complete order including pre – production proof approval.

Pre–production proofs will be billed at purchased quantity price

 

PRODUCTION TIME

All blank stock items will ship 1 to 2 working days based on stock availability and credit approval

Decorated items will be ship within 4 to 7 working days from complete order

Custom color orders will be ship in 3 to 4 weeks based on quantity.

Complete order means : Purchase order, credit approval, artwork, proof approvals, Shipping instructions

and all details and questions are clarified.

RUSH SERVICE

Usually available. Extra charge may apply. Please contact us for details, shipping  methods and shipping date.

OVERRUNS AND UNDERRUNS:

We reserve the right to ship up to 5% - 7% over or under the quantity ordered and to invoice accordingly.

SHIPPING

Shipping weights :

Approximate shipping weight, quantity and dimensions of each carton are shown in catalog

Shipping dates:

Desired ship date must be specified. Allow adequate transit time from Dallas/Fort Worth factory.

Factory cannot be responsible for delivery date, as transit time is not in its control.

Damage in transportation

We are not liable for damage during transportation. All merchandise becomes the customer’s property upon delivery to the carrier.

Claims for damage in transit must be reported to carrier at time of delivery

Shipping address

Addresses must contain name, street address, apartment or suite number, city, state and correct postal zip code.

Please verify all addresses for accuracy.

UPS and FedEx will not deliver to PO boxes and will not accept addresses with incorrect postal zip codes.

You will be billed for UPS and FedEx address correction charges at a later date.

When PO boxes are provided, we will ship via USPS

( tracking numbers are not available )

While we are pleased to guarantee our products, we cannot guarantee or credit product lost,

spoiled or returned because of inaccurate or incomplete  shipping addresses.

UPS and FedEx add a significant delivery area surcharge to more than 20% of our shipments

Orders requesting shipping charges to be billed to a UPS or FedEx number will be billed third party unless otherwise

instructed in writing and confirmed by factory. Charges for address correction will be billed to account holder.

C.O.D. Shipment : Not available

Drop shipment : A $7.00 (G) for each location after the first, will apply, in addition to the freight/handling charges.

Your order can be drop shipped within the United States.

For any extra shipping  charge and adjustment please call us for details

 

RETURN POLICY AND INSTRUCTIONS

We're not satisfied until you are, so If for any reason the merchandise you received did not live up to your expectations, 

you can request a return or replacement.  

Please contact our Customer Service Department by sending an e-mail to sales@mtcpromo.com with your order number in the subject line.

Once items are decorated, no returns will be accepted.

Request for returns of unimprinted items must be made within 5 days of receipt.
To return your order by mail, please follow the 2 steps below:

1. Please make sure your order number appears on the outside and inside of all cartons.
2. Briefly explain the problem with your order.
 

Prior to returning any item, contact factory for return authorization number.

ORDER CHANGES / CANCELATION

All changes / cancelations must be made in writing. Cancellation will be accepted only if products have not been decorated.

All costs that had occurred prior to cancellation will be charged.

Order changes and cancellations for custom products:

No order cancellations or returns for custom products are permitted after order acceptance.

PRICES

All prices, where noted, include one or multicolor printing on one location

Catalog pricing does not include any taxes or shipping charges.

Published prices are subject to change without notice

Please refer to our website (www.mtcpromo.com) for up to date pricing.

All first orders and large orders require a deposit (50%) to start the order.

We accept Visa and Master Card.

CATALOG SAMPLES

Small Catalog sample no charge.

Main Maxema catalog $10 + shipping charge

20 pieces sample kit for each model $25 + shipping charge. $25 will be credited to you on your next order over $250/-.

Color league sample containing 2 boxes  $150 + shipping charge. $150 will be credited to you on your next order over $1,500/-.

No order cancellations or returns for custom products are permitted after order acceptance.

DISCLAIMER

Every effort will be made to ensure uninterrupted supplies of product. However, due to circumstances beyond our control,

we cannot be liable for temporary shortage of stock, delays due to custom or natural disasters.

 

ILLUSTRATIONS

Logos used in the catalog are for illustrative purposes only.

They do not imply endorsement, nor are items with those imprints available to anyone other than parties expressly

authorized by the owner of such designs.

No order cancellations or returns for custom products are permitted after order acceptance.

 

SELF PROMOS:

Use EQP less 20% and setup charges of $25 (G)

 

LESS THAN MINIMUM:

Unless otherwise specified, add $50.00 (G) for all products. EQP will not apply; first column pricing will be used.

Absolute minimum on any style is half the regular minimum unless otherwise specified. 

REORDERS:

To insure exact duplication submit the previous invoice number. Exact imprint and product color cannot be guaranteed on repeat orders.

Please request a sample for current product color.

 

ACKNOWLEDGEMENTS:

Orders will be acknowledged.

 



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